IT plays a major role in a call center's success and productivity. IT must be strategically placed throughout the contact center
to promote efficiency, with limited problems. These reasons and many more support Thin Client environments in a call center. DisklessWorkstations.com's
Thin Client solution eliminates the need to visit employee desks to fix problems. In a Server-Centric Thin Client environment all computer hardware
is managed from the server room. Desktop applications can be locked down, and internet browsing restricted to ensure that your employees are
on task at all times.
- Reduced License Fees
- Reduced IT Support
- Reduced IT Maintenance
Ubuntu 9.04 Desktop
Ekiga SIP Softphone
SIP Softphones on Thin Clients
Reducing Cost / Employee is key to call center profitibility. DisklessWorkstations.com's Thin Client Environment promotes the use of Softphones (phones run in software). Eliminating
the hardware telephone on each employee desk reduces the costs to scale your call center, as well as reduces support needs. Softphones don't break, and don't take up
valuable room on the desk.