Linux Thin Client / LTSP Support Options
| | Hourly | Project | Managed |
| Response Time |
| 8am - 5pm EST (Mon - Fri) | | | Y |
| 24 Hours (Mon - Fri) | | Y | |
| 48 Hours (Mon - Fri) | Y | | |
| Method |
| Email | Y | Y | Y |
| Chat | Y | Y | Y |
| Phone | Y | Y | Y |
| On-Site | | Y | Y |
| Scope |
| Application Customization | | Y | Y |
| Application Development | | Y | |
| Backup Solution | | | Y |
| Maintenance & OS Upgrades | | Y | Y |
| Remote Server Access | | Y | Y |
| Research + Development | | Y | Y |
| Server Monitoring | | | Y |
| Service Level Agreement | | | Y |
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DisklessWorkstations.com, LLC provides professional support to organizations of all sizes. From small schools to Fortune 500 companies, we
have experienced staff ready to make your Linux Thin Client and LTSP deployment a success. Contact us for your initial consultation today!
Linux Thin Client / LTSP Deployment Steps
- Initial Consultation
- Pilot Deployment / Testing
- Pilot Review and Adjustments
- Roll-out Strategy Development
- Roll-out Execution, Monitoring, Feedback
- Post Roll-out Maintenance and Support
Hourly Support
Hourly support is designed to address a issues in a timely and professional manner. Designed for the
technical contact or system administrator, hourly support provides the confidence of having DisklessWorkstations.com's expertise at your side. Hourly support
provides professional resources for bugs, configuration, deployment, features, implementation, infrastructure, planning, problems, server sizing, and more.
Project Support
Project based support is designed to accomplish a specific goal or feature request. Project support sets a clear list of deliverables
and milestones to approach the final solution. Project based support is highly specific in terms of time frame and scope. Projects also involve environment
configuration, installation and testing for a single deployment.
Managed Support
Managed support provides you with peace of mind. DisklessWorkstations.com takes full ownership of your LTSP deployment and associated
pieces of the network. A detailed and thorough Service Level Agreement is prepared with your needs in mind. DisklessWorkstations.com provides
professional and complete IT servers managing your Linux Thin Client network.
How To Get Support?
Call Us at 888-359-5877
Speak with a representative who will help you choose a support plan to meet your needs.
E-mail Sales@DisklessWorkstations.com
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